User Experience (UX) Course

Why should you take this training?

Great User experience (UX) reduces cost & manpower, increase sales and less support.
Knowing theory online is not enough, we need hands on workshop, here students will be exposed to tactics and strategy to advance in competing against other competitors. May it for landing jobs or improving businesses.

What will you gain from this training?

Knowing what tools to use and how to deliver a good UX.
Learning the skills to execute user testing, user research, information strategy and visual design. In the end participants would be able to increase ROI, avoid losing customers, reduce complaints, reduce and increase online purchases by improving UX.


Session 1 – Getting Started & Overview

Introduction and overview of the workshop of what participents will expect and purposes of each sessions.
Participants also will be exposed to case studies, best practices & great actionable tactics.

Session 2 – User Stories & Persona

User story identifies who the user is, what their needs, and why they need it. Participants learn to create scenarios, see how others solve similar problems and try to not reinvent the wheel.

Session 3 – User Flow & Journeys Maps

Defining flow for your product and you’ll be able to identify, prioritise and eliminate any usability obstacles on key user journeys. Create your user's flow based on the scenarios you created, using it later to review the journey.

Session 4 – Sitemaps & Card Sorting

Participants will learn the process of creating sitemaps and planning information architecture using card sorting and implimenting it on their sitemaps.

Session 5 – Introduction to Balsamiq tools

Learn how to use Balsamiq design tools to develop wireframes and sitemaps.

Session 6 – Sketching & Wireframing

Learn how to do wireframes, what’s their purpose and how you can use them. Participants will able to add some details and structure to your ideas, using reuseable patterns and create pages on top of their user flows.

Session 7 – Low Fidelity Prototyping

Prototyping time! Partipants can start creating more than one prototypes and continuously iterate to more functional ones. Using sketches, clickable digital sketches or static images, getting it ready for some people to test.

Session 8 – A/B & User Testing Prototype

Participants will conduct user testing with their prototypes, each groups will test each others prototypes while taking surveys, recording, observe and fixing. This is where they learn how to use user testing tools, analyze and gather data.

Session 9 – Mockups & Designing

Participants learn how to find inspirations and design resources. Get dirty on how to use colours and font sizes properly that would influenced contents, culture and layout that you use. Something like icons and images, these small changes can bring huge improvements. The best visual hierarchies lead users to take the action confidently.

Session 10 – Presentation

In final session, the whole group will present their product in front of the class and gathering feedback, give criticism and learn to defend their concept.


Mac Jake

Founder at and managing partner at Squirtle Sdn Bhd.
Sold his software to a bank and now managing innovate team as a bank partner.
Mac is also a User Experience (UX) consultant, has experience working in ecommerce, fintech & advertising industry.

Frequently Asked Questions

When is the workshop?

Training days can be arrange at any day, preferable Saturday & Sunday.

How much is the fee

1999 MYR per Person for 2 days. Discount will be offer to groups within same company. Payment to be paid before training.

When can I join the next session?

We usually will arrange a date just for you and your team. You may also join other group session if the date coinvenient for you to attend.

Is this course a group or individual

Available for groups, companies and also individual with one on one session.

Do you have certificate and HRDF claimable

We do not have HRDF, however we can arrange hardcopy and online certificate.

What do I need to bring

Just laptop for individual, for companies at own space, you may prepare plenty of sticky notes, markers and big white papers.

Do you have any other courses

Yes, web design and mobile app design here.

Who will conduct the training?

Mr Mac Jake.

I'm alone, may I join other group session.

Yes you may, we will arrange the date or you may need to follow other group date.

“I think one of the biggest levers for a growth hacker is improving the user experience… at the root of sustainable growth is delivering a valuable experience. A valuable experience is what leads to retention. Without retention, there is no growth.”

Sean Ellis ,creator of the “growth hacking” school of thought

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Find out how to create better experience


MacJake @ Co Working Space, Malaysian Global Innovation & Creativity Centre,
Block 3730, Persiaran APEC, 63000 Cyberjaya, Malaysia.